You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you and who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us (Diplomat Deutschland GmbH - Erlenweg 14 - 02733 Cunewalde - Germany, e-mail : info@diplomat-pen.de or vertrieb@diplomat-pen.deIf you wish to withdraw from this contract, you may do so by sending us an unambiguous statement (e.g. letter, fax or e-mail) to the address below (tel: 035877-88 00). You can also contact us via https://www.diplomat-pen.com/widerrufsbelehrung/However, this is not compulsory.
To comply with the withdrawal period, all you have to do is send your communication concerning the exercise of the right of withdrawal before the expiry of this period.
If you withdraw from this agreement, we will refund all payments received by us from you, including delivery charges (except for any additional charges arising from the fact that you have chosen a method of delivery other than the cheapest standard delivery offered by us), without undue delay and, at the latest, within fourteen days of the day on which we are informed of your decision to withdraw from this agreement. We will make the refund using the same method of payment that you used for the original transaction, unless you expressly agree to a different method; under no circumstances will you be charged for this refund. We may defer the refund until we have received the goods or you have provided proof of dispatch of the goods, whichever is the earlier.
You must return or hand over the goods without undue delay and, in any event, no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any depreciation in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
Withdrawal form
At Diplomat - Erlenweg 14 02733 Cunewalde - Germany
Please cross out what does not apply and add your own text: