{"id":63990,"date":"2025-06-20T10:45:43","date_gmt":"2025-06-20T08:45:43","guid":{"rendered":"https:\/\/diplomat.unvraigraphiste.fr\/?page_id=63990"},"modified":"2025-09-12T12:47:56","modified_gmt":"2025-09-12T10:47:56","slug":"conditions","status":"publish","type":null,"link":"https:\/\/www.diplomat-pen.com\/fr\/conditions\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de ventes"},"content":{"rendered":"

ARTICLE 1 \u2013 CHAMP D\u2019APPLICATION<\/strong> Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de ventes (ci-apr\u00e8s les \u00abCGV\u00bb) r\u00e9gissent la vente \u00e0 distance des instruments d\u2019\u00e9criture de la marque DIPLOMAT (ci-apr\u00e8s le ou les \u00abproduit(s) \u00bb), r\u00e9alis\u00e9e par l\u2019interm\u00e9diaire du site internet accessible depuis l\u2019URL suivante:\u00a0www.diplomat-pen.com\u00a0(ci-apr\u00e8s le \u00abSite \u00bb), ENTRE :<\/strong> DIPLOMAT Deutschland GMBH Situ\u00e9e Erlenweg 14 \u2013 02733 CUNEWALDE \u2013 ALLEMAGNE Immatricul\u00e9e au Registre du Commerce et des Soci\u00e9t\u00e9s sous le num\u00e9ro HRB 35\u00a0592<\/em> Num\u00e9ro individuel d\u2019identification en cas d\u2019assujettissement \u00e0 la TVA\u00a0: DE815641964<\/em><\/p>\n

(ci-apr\u00e8s \u00abDIPLOMAT\u00bb), ET<\/strong> Les Clients personnes physiques, majeures\u00a0r\u00e9sidant dans les pays , passant des commandes de produits pour leurs besoins personnels et ayant la qualit\u00e9 de consommateurs au sens du Code de la consommation. (ci-apr\u00e8s le(s) \u00abClient(s)\u00bb). Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente sont exclusivement applicables aux commandes de produits \u00e9manant de Clients r\u00e9sidant en\u00a0Union EUrop\u00e9enne Le Client d\u00e9clare avoir pris connaissance des pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente avant de passer commande. Toute commande de produit effectu\u00e9e sur le Site emporte l\u2019acceptation sans r\u00e9serve des CGV par le Client.<\/p>\n

ARTICLE 2 \u2013 ENTR\u00c9E EN VIGUEUR<\/strong> Les CGV sont applicables, \u00e0 toute commandes, \u00e0 compter de la date de leur mise en ligne. Elles annulent et remplacent toutes conditions g\u00e9n\u00e9rales de vente ant\u00e9rieures. Les CGV peuvent \u00eatre modifi\u00e9es \u00e0 tout moment par DIPLOMAT. L\u2019entr\u00e9e en vigueur d\u2019une nouvelle version des CGV correspond \u00e0 la date \u00e0 laquelle cette version est mise en ligne sur le Site. Toute nouvelle version des CGV sera donc applicable \u00e0 toute commande pass\u00e9e ult\u00e9rieurement \u00e0 leur mise en ligne.<\/p>\n

ARTICLE 3 \u2013 COMMANDES<\/strong> Pour toute premi\u00e8re commande sur le site Internet de la soci\u00e9t\u00e9 www.diplomat-pen.com, le Client devra suivre la proc\u00e9dure d\u2019inscription indiqu\u00e9e au cours de la validation de sa commande. Pour toutes commandes ult\u00e9rieures sur le Site Internet,\u00a0www.diplomat-pen.com , le Client devra s\u2019identifier avec son adresse de courriel et son mot de passe lors de la proc\u00e9dure de commande ou depuis la rubrique du site d\u00e9nomm\u00e9e \u00ab Mon compte \u00bb. En cas de perte ou d\u2019oubli du mot de passe, le Client pourra cliquer sur le lien \u201d Mot de Passe Oubli\u00e9 ? \u201d pr\u00e9sent dans la page d\u2019identification. Il recevra alors son mot de passe \u00e0 l\u2019adresse de courriel qu\u2019il a communiqu\u00e9 au moment de son inscription. En cliquant sur le bouton \u201cAcheter\u201d pendant le processus de commande, et apr\u00e8s avoir v\u00e9rifi\u00e9 dans son \u00ab Panier \u00bb le contenu de la commande et, le cas \u00e9ch\u00e9ant, de l\u2019avoir modifi\u00e9e, le Client confirme d\u00e9finitivement sa commande et d\u00e9clare accepter pleinement et sans r\u00e9serve l\u2019int\u00e9gralit\u00e9 des pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente. Une fois la commande pass\u00e9e sur le site\u00a0www.diplomat-pen.fr\u00a0un email de confirmation sera adress\u00e9 au Client et la commande enregistr\u00e9e. Depuis la rubrique du site d\u00e9nomm\u00e9e \u00ab Mon compte \u00bb, le Client, une fois identifi\u00e9 par son courriel et mot de passe, pourra acc\u00e9der au r\u00e9capitulatif de chacune de ses commandes et \u00e0 la facture s\u2019y r\u00e9f\u00e9rant, \u00e0 t\u00e9l\u00e9charger au format PDF.<\/p>\n

ARTICLE 4 \u2013 PREUVE DE TRANSACTION<\/strong> Les registres informatis\u00e9s, conserv\u00e9s dans les syst\u00e8mes informatiques de DIPLOMAT dans des conditions raisonnables de s\u00e9curit\u00e9, seront consid\u00e9r\u00e9s comme les preuves des communications, des commandes et des paiements intervenus entre les parties. Le Client recevra, de la part de la plateforme de paiement \u2026, une confirmation de paiement \u00e0 l\u2019adresse courriel indiqu\u00e9e. L\u2019archivage des bons de commande et des factures est effectu\u00e9 sur un support fiable et durable pouvant \u00eatre produit \u00e0 titre de preuve.<\/p>\n

ARTICLE 5 \u2013 INFORMATIONS SUR LES PRODUITS<\/strong> 5.1. CARACT\u00c9RISTIQUES<\/strong><\/em> DIPLOMAT pr\u00e9sente sur son site les produits \u00e0 vendre avec les caract\u00e9ristiques n\u00e9cessaires conform\u00e9ment \u00e0 l\u2019Article L.111-1 du Code de la consommation, qui pr\u00e9voit la possibilit\u00e9 pour le consommateur potentiel de conna\u00eetre avant la prise de commande d\u00e9finitive les caract\u00e9ristiques essentielles des produits qu\u2019il souhaite acheter. 5.2. DISPONIBILIT\u00c9S DES STOCKS<\/strong><\/em> Les offres de vente pr\u00e9sent\u00e9es sur le Site ne sont valables que dans la limite des stocks disponibles. En cas d\u2019indisponibilit\u00e9 du produit command\u00e9, DIPLOMAT en informe le Client dans un d\u00e9lai maximum de 2 jours ouvr\u00e9s, et peut lui proposer un produit d\u2019une qualit\u00e9 et d\u2019un prix \u00e9quivalent. En cas de d\u00e9saccord du Client, DIPLOMAT proc\u00e9dera au remboursement des sommes vers\u00e9es, dans un d\u00e9lai maximum de 14 jours. 5.3. CONFORMIT\u00c9<\/strong><\/em> Les produits sont conformes aux prescriptions en vigueur relatives \u00e0 la s\u00e9curit\u00e9 et \u00e0 la sant\u00e9 des personnes, \u00e0 la loyaut\u00e9 des transactions commerciales et \u00e0 la protection des consommateurs au moment de leur mise sur le march\u00e9.<\/p>\n

ARTICLE 6 \u2013 PRIX<\/strong> Les prix des produits sont indiqu\u00e9s en euros toutes taxes comprises. Le transport est inclus ; sauf pour les commandes inf\u00e9rieures \u00e0 50.00\u20ac TTC. Les frais de port en sus, \u00e9ventuellement applicables, sont indiqu\u00e9s avant validation de la commande par le Client. Le prix est payable en totalit\u00e9 et en un seul versement \u00e0 la commande. Aucun versement d\u2019arrhes ou d\u2019acomptes ne sera accept\u00e9. Toutes les commandes sont factur\u00e9es en euros et payables en euros. DIPLOMAT se r\u00e9serve le droit de modifier ses prix \u00e0 tout moment. Les produits seront factur\u00e9s sur la base des tarifs en vigueur au moment de la validation de la commande par le Client.<\/p>\n

ARTICLE 7 \u2013 MODALIT\u00c9S DE PAIEMENT<\/strong> Pour r\u00e9gler sa commande, le consommateur dispose, \u00e0 son choix, des modes de paiement suivants : Par carte bancaire, en indiquant directement dans la zone pr\u00e9vue \u00e0 cet effet (saisie s\u00e9curis\u00e9e par cryptage SSL \u2013 \u201cSecure Socket Layer\u201d), son num\u00e9ro de carte sans espace entre les chiffres, sa date de validit\u00e9, ainsi que son code de contr\u00f4le. Avant de valider son mode de paiement, et poursuivre sa commande, il est pr\u00e9f\u00e9rable que le Client v\u00e9rifie attentivement les chiffres qu\u2019il a port\u00e9s dans les zones pr\u00e9vues \u00e0 cet effet. Les achats r\u00e9alis\u00e9s sur \u00ab\u00a0www.diplomat-pen.com\u00a0\u00bb respectent la norme 3D-Secure. 3D-Secure est un protocole d\u00e9velopp\u00e9 par les \u00e9metteurs internationaux Visa (Verified By Visa) et Mastercard (Mastercard Secure Code) afin de renforcer la s\u00e9curit\u00e9 des paiements en ligne. Ce protocole repose sur la mise en place d\u2019un contr\u00f4le suppl\u00e9mentaire lors d\u2019un achat en ligne : en compl\u00e9ment des donn\u00e9es bancaires, l\u2019acheteur est invit\u00e9 \u00e0 saisir une donn\u00e9e permettant \u00e0 sa banque de l\u2019identifier et de valider l\u2019op\u00e9ration. Par l\u2019interm\u00e9diaire de la solution Paypal si le Client ouvre ou poss\u00e8de un compte Paypal Le Client garantit \u00e0 DIPLOMAT qu\u2019il dispose des autorisations n\u00e9cessaires \u00e0 l\u2019utilisation du mode de paiement choisi, lors de la validation de sa commande. Attention :\u00a0L\u2019exp\u00e9dition de la commande ne sera effectu\u00e9e qu\u2019\u00e0 condition que DIPLOMAT ait obtenu pr\u00e9alablement l\u2019autorisation de d\u00e9bit du compte concern\u00e9 aupr\u00e8s des centres de paiement concern\u00e9s. Faute de quoi, DIPLOMAT se r\u00e9serve le droit de ne pas \u00eatre prendre en compte la commande et de refuser la livraison. DIPLOMAT se r\u00e9serve, \u00e9galement, le droit de refuser d\u2019effectuer une livraison ou d\u2019honorer une commande \u00e9manant d\u2019un Client qui n\u2019aurait pas r\u00e9gl\u00e9 totalement une commande pr\u00e9c\u00e9dente ou avec lequel un litige de paiement serait en cours.<\/p>\n

ARTICLE 8 \u2013 MODALIT\u00c9S DE LIVRAISON ET DE SUIVI DE COLIS<\/strong> Les produits sont livr\u00e9s uniquement en Union Europ\u00e9enne, \u00e0 l\u2019adresse indiqu\u00e9e par le Client lors de sa commande. 8.1. D\u00c9LAIS DE LIVRAISON ET FRAIS DE PORT<\/strong><\/em> Pour toutes commandes inf\u00e9rieures \u00e0 75.00\u20ac TTC, les frais de port sont de 15\u20ac TTC. 8.2. SUIVI DE LA LIVRAISON<\/strong><\/em> Pour toute livraison, le Client re\u00e7oit imm\u00e9diatement un mail informant que son produit a \u00e9t\u00e9 pris en charge par le transporteur et peut suivre \u00e0 tout moment l\u2019acheminement de son colis, gr\u00e2ce au num\u00e9ro de suivi fournit dans ce m\u00eame mail. 8.3 RETARDS OU D\u00c9FAUT DE LIVRAISON<\/strong><\/em> Toutefois, il se peut, comme dans toute exp\u00e9dition, qu\u2019il y ait un retard de livraison ou que le produit s\u2019\u00e9gare. En cas de retard de livraison par rapport \u00e0 la date indiqu\u00e9e dans le mail d\u2019exp\u00e9dition, il est demand\u00e9 au Client de signaler ce retard par mail \u00e0 DIPLOMAT (www.diplomat-pen.com) qui contactera alors le transporteur afin qu\u2019une enqu\u00eate soit men\u00e9e. DIPLOMAT d\u00e9cline toute responsabilit\u00e9 quant \u00e0 l\u2019allongement des d\u00e9lais de livraison du fait du transporteur, notamment en cas de perte des produits ou d\u2019un cas de force majeure. ARTICLE 9 \u2013 ERREURS DE LIVRAISON ET V\u00c9RIFICATIONS DES PRODUITS<\/strong> Il appartient au Client de v\u00e9rifier le nombre et l\u2019\u00e9tat des produits \u00e0 la r\u00e9ception et de faire toute r\u00e9serve ou r\u00e9clamation qui appara\u00eetrait justifi\u00e9e, voire m\u00eame de refuser le colis, si celui-ci est susceptible d\u2019avoir \u00e9t\u00e9 ouvert ou s\u2019il porte des traces de d\u00e9t\u00e9rioration. En cas d\u2019avarie ou de manquant, le Client devra faire les r\u00e9serves d\u2019usage aupr\u00e8s du transporteur dans le d\u00e9lai l\u00e9gal de trois jours ouvr\u00e9s \u00e0 compter de la livraison. Le Client devra ensuite informer DIPLOMAT dans un d\u00e9lai de 7 jours. Le consommateur devra formuler aupr\u00e8s de DIPLOMAT, \u00e0 l\u2019adresse suivante :\u00a0www.diplomat-pen.com\u00a0ou directement \u00e0 partir de la rubrique \u00ab mon compte \u00bb, dans un d\u00e9lai de 7 jours, toute r\u00e9clamation d\u2019erreur de livraison et\/ou de non-conformit\u00e9 des produits en nature ou en qualit\u00e9 par rapport aux indications figurant sur le bon de commande. En cas d\u2019erreur de livraison et\/ou de non-conformit\u00e9, le Client devra : Envoyer un email \u00e0\u00a0www.diplomat-pen.com\u00a0ou directement \u00e0 partir de la rubrique \u00ab mon compte \u00bb en indiquant pr\u00e9cis\u00e9ment l\u2019erreur, la r\u00e9f\u00e9rence de la commande, ainsi que ses coordonn\u00e9es. Pour \u00eatre accept\u00e9, tout retour devra \u00eatre signal\u00e9 au pr\u00e9alable par e-mail au Service consommateur du vendeur. Un justificatif sera demand\u00e9. D\u00fbment compl\u00e9ter le \u00ab bon de retour \u00bb disponible dans la rubrique \u00ab mon compte\u00bb. Programmer avec DIPLOMAT une date d\u2019enl\u00e8vement du colis dans son ensemble et dans son emballage d\u2019origine, \u00e0 l\u2019adresse suivante : DIPLOMAT Deutschland GMBH Erlenweg 14 \u2013 02733 CUNEWALDE \u2013 ALLEMAGNE<\/em><\/p>\n

Le colis doit \u00eatre accompagn\u00e9 du bon de livraison, du formulaire de retour d\u00fbment rempli, et de la facture imprim\u00e9e. Les frais de retour sont \u00e0 la charge de DIPLOMAT, un bon TNT pr\u00e9affranchi sera envoy\u00e9 par e-mail au Client qui devra l\u2019imprimer et le coller sur son colis. Toute r\u00e9clamation non effectu\u00e9e dans les r\u00e8gles d\u00e9finies ci-dessus et dans les d\u00e9lais impartis ne pourra \u00eatre prise en compte et d\u00e9gagera DIPLOMAT de toute responsabilit\u00e9 vis-\u00e0-vis du consommateur.<\/p>\n

ARTICLE 10 \u2013 GARANTIE COMMERCIALE<\/strong> Les produits fournis par la soci\u00e9t\u00e9 DIPLOMAT sont neufs et garantis contre tous d\u00e9fauts ou vices de fabrication pendant une dur\u00e9e de 5 ans \u00e0 compter de la date de livraison. Cette garantie couvre tout d\u00e9faut d\u00fb \u00e0 un vice de mat\u00e9riau ou de fabrication, pourvu qu\u2019ils se r\u00e9v\u00e8lent dans des conditions normales d\u2019utilisation. Cette garantie ne couvre pas : les pi\u00e8ces perdues, tout dommage r\u00e9sultant de l\u2019usure normale du stylo, tout dommage r\u00e9sultant d\u2019un d\u00e9faut d\u2019entretien, d\u2019un manque manifeste de soin, d\u2019une mauvaise utilisation (par exemple, une plume \u00e9cart\u00e9e ou \u00e9cras\u00e9e), tout dommage caus\u00e9 par un \u00e9v\u00e8nement ext\u00e9rieur tel qu\u2019un choc ou une chute sur une surface dure, tout dommage r\u00e9sultant de modifications ou de r\u00e9parations effectu\u00e9es par le client ou par un tiers non agr\u00e9\u00e9. Pendant cette p\u00e9riode de garantie, le Client pourra obtenir le remplacement ou la r\u00e9paration du produit, reconnu d\u00e9fectueux par le service client, dans un d\u00e9lai maximum de 30 jours \u00e0 compter de la r\u00e9ception par DIPLOMAT du produit d\u00e9fectueux. Le consommateur devra formuler sa demande aupr\u00e8s de DIPLOMAT, \u00e0 l\u2019adresse suivante :\u00a0www.diplomat-pen.com Le produit devra \u00eatre retourn\u00e9 par le Client dans son emballage d\u2019origine et accompagn\u00e9 de la facture correspondante, \u00e0 l\u2019adresse suivante :<\/p>\n

DIPLOMAT Deutschland GMBH<\/em> Erlenweg 14<\/em> 02733 CUNEWALDE<\/em> ALLEMAGNE<\/em><\/p>\n

Les frais de retour du produit d\u00e9fectueux demeureront \u00e0 la charge du Client. Les produits \u00e9chang\u00e9s b\u00e9n\u00e9ficient de la garantie pour la dur\u00e9e restant \u00e0 courir. En cas de remboursement, il sera effectu\u00e9 par virement sur le compte bancaire ou Paypal du Client dans un d\u00e9lai inf\u00e9rieur ou \u00e9gal \u00e0 30 jours suivant la date de r\u00e9ception du produit retourn\u00e9. Aucun envoi en contre-remboursement ne sera accept\u00e9, quel qu\u2019en soit le motif. Les stipulations de cet article n\u2019emp\u00eachent pas le Client de b\u00e9n\u00e9ficier des garanties l\u00e9gales ou du droit de r\u00e9tractation.<\/p>\n

ARTICLE 11 \u2013 GARANTIES L\u00c9GALES<\/strong> Ind\u00e9pendamment de la garantie commerciale de 5 ans, tous les produits DIPLOMAT sont couverts par la garantie l\u00e9gale contre les d\u00e9fauts de conformit\u00e9 conform\u00e9ment aux dispositions du Code de la consommation et par la garantie l\u00e9gale contre les vices cach\u00e9s conform\u00e9ment aux dispositions du Code civil.<\/p>\n

ARTICLE 12 \u2013 DROIT DE R\u00c9TRACTATION<\/strong> Conform\u00e9ment aux dispositions l\u00e9gales, le Client dispose d\u2019un droit de r\u00e9tractation qu\u2019il peut exercer sans motifs dans un d\u00e9lai de 14 jours francs \u00e0 compter de la r\u00e9ception du produit. Ainsi, le Client peut, sans avoir \u00e0 justifier d\u2019un motif ni \u00e0 payer de p\u00e9nalit\u00e9s, retourner le produit et obtenir son \u00e9change ou le remboursement du montant de sa facture jusqu\u2019\u00e0 30 jours francs \u00e0 compter de la r\u00e9ception du produit. Dans ce d\u00e9lai, le consommateur pourra renvoyer, par colis, le produit qui devra \u00eatre dans son emballage d\u2019origine, muni de tous ses accessoires (\u00e9tui, cartouches, garanties, notices d\u2019emploi et documentations) et accompagn\u00e9 du Bon de retour \u00e0 compl\u00e9ter et disponible dans la rubrique du site d\u00e9nomm\u00e9e \u00ab Mon compte \u00bb, \u00e0 l\u2019adresse suivante :<\/p>\n

DIPLOMAT Deutschland GMBH<\/em> Erlenweg 14<\/em> 02733 CUNEWALDE<\/em> ALLEMAGNE<\/em><\/p>\n

L\u2019envoi doit avoir lieu dans le d\u00e9lai de 30 jours, le cachet de la Poste ou autre num\u00e9ro de suivi faisant foi.\u00a0Le produit retourn\u00e9 ne devra pas avoir fait l\u2019objet d\u2019une utilisation prolong\u00e9e (au-del\u00e0 de quelques minutes), d\u00e9passant le temps n\u00e9cessaire \u00e0 un test, qui pourrait compromettre sa revente. Les frais de retour cons\u00e9cutifs \u00e0 l\u2019exercice du droit de r\u00e9tractation et les risques du retour sont \u00e0 la charge du consommateur. En cons\u00e9quence, l\u2019affranchissement devra \u00eatre suffisant, pour \u00e9viter toute p\u00e9nalit\u00e9 \u00e0 la r\u00e9ception. En cas contraire, les p\u00e9nalit\u00e9s seront d\u00e9duites du remboursement. Les colis en contre remboursement sont syst\u00e9matiquement refus\u00e9s. Le remboursement sera effectu\u00e9 par virement en fonction du mode de paiement du Client, sur son compte bancaire ou Paypal, dans un d\u00e9lai inf\u00e9rieur ou \u00e9gal \u00e0 14 jours suivant la date d\u2019exercice du droit de r\u00e9tractation.<\/p>\n

ARTICLE 13 \u2013 FORCE MAJEURE<\/strong> L\u2019ex\u00e9cution de toute ou partie des obligations de DIPLOMAT sera suspendue en cas de survenance d\u2019un cas fortuit ou d\u2019un cas de force majeure qui en emp\u00eacherait ou retarderait l\u2019ex\u00e9cution. Sont consid\u00e9r\u00e9s comme tels, sans que cette liste soit limitative : le blocage des moyens de transports ou d\u2019approvisionnements, tremblements de terre, incendies, temp\u00eates, inondations, foudre. l\u2019arr\u00eat des r\u00e9seaux de t\u00e9l\u00e9communication ou difficult\u00e9s propres aux r\u00e9seaux de t\u00e9l\u00e9communication externes aux clients. DIPLOMAT en avisera le Client dans les dix jours ouvrables suivant la date \u00e0 laquelle elle en aura eu connaissance, par e-mail. DIPLOMAT et le Client se rapprocheront alors, dans un d\u00e9lai d\u2019un mois, sauf impossibilit\u00e9 due au cas de force majeure, pour examiner l\u2019incidence de l\u2019\u00e9v\u00e9nement et convenir des conditions dans lesquelles l\u2019ex\u00e9cution du contrat sera poursuivie ou si le Client d\u00e9cide de r\u00e9silier le contrat. DIPLOMAT s\u2019engage alors \u00e0 lui rembourser les sommes vers\u00e9es dans les trente jours de la notification faite par courrier recommand\u00e9 de sa volont\u00e9 de r\u00e9silier le contrat.<\/p>\n

ARTICLE 14 \u2013 VALIDIT\u00c9<\/strong> Si une ou plusieurs stipulations des pr\u00e9sentes conditions g\u00e9n\u00e9rales sont tenues pour non valides ou d\u00e9clar\u00e9es comme telles en application d\u2019une loi, d\u2019un r\u00e8glement ou \u00e0 la suite d\u2019une d\u00e9cision d\u00e9finitive d\u2019une juridiction comp\u00e9tente, les autres stipulations garderont toute leur force et leur port\u00e9e.<\/p>\n

ARTICLE 15 \u2013 LOI ET LIBERT\u00c9S INFORMATIQUES (TRAITEMENT DES DONN\u00c9ES PERSONNELLES)<\/strong> Toute les donn\u00e9es clients sont stock\u00e9es et utilis\u00e9es par DIPLOMAT uniquement, conform\u00e9ment \u00e0 la loi Informatique et Libert\u00e9s du 6 janvier 1978 et au r\u00e8glement europ\u00e9en 2016\/679 du 27 avril 2016 relatif \u00e0 la protection des personnes physiques \u00e0 l\u2019\u00e9gard du traitement des donn\u00e9es \u00e0 caract\u00e8re personnel et \u00e0 la libre circulation de ces donn\u00e9es. Le responsable du traitement est DIPLOMAT SAS. Les donn\u00e9es personnelles sont destin\u00e9es au personnel de la soci\u00e9t\u00e9 DIPLOMAT SAS ainsi qu\u2019au personnel de toutes soci\u00e9t\u00e9s sous-traitants en charge du traitement de tout ou partie de la commande (notamment les transporteurs). DIPLOMAT utilise exclusivement les donn\u00e9es communiqu\u00e9es par le Client lors de la cr\u00e9ation de son compte et la validation de sa commande pour sa pr\u00e9paration et son suivi. Les Clients ayant express\u00e9ment accept\u00e9 de recevoir des informations de la part de DIPLOMAT SAS en cochant la case pr\u00e9vue \u00e0 cet effet lors de la cr\u00e9ation de leur compte, peuvent recevoir des emails d\u2019information et des offres promotionnelles de la part de DIPLOMAT. DIPLOMAT ne transmet pas de donn\u00e9es personnelles, y compris l\u2019adresse postale et l\u2019adresse de courrier \u00e9lectronique \u00e0 des partenaires commerciaux sans le consentement du Client. Conform\u00e9ment aux dispositions l\u00e9gales, les Clients b\u00e9n\u00e9ficient d\u2019un droit d\u2019acc\u00e8s, de rectification, d\u2019opposition et de suppression des donn\u00e9es personnelles les concernant collect\u00e9es par la Soci\u00e9t\u00e9 DIPLOMAT SAS. Pour cela, il suffit d\u2019envoyer un e-mail \u00e0 l\u2019adresse suivante \u00ab\u00a0www.diplomat-pen.com\u00a0\u00bb ou un courrier postal \u00e0 :<\/p>\n

DIPLOMAT Deutschland GMBH<\/em> Erlenweg 14<\/em> 02733 CUNEWALDE<\/em> ALLEMAGNE<\/em><\/p>\n

DIPLOMAT prend les mesures de s\u00e9curit\u00e9 n\u00e9cessaires pour prot\u00e9ger les donn\u00e9es en sa possession contre des manipulations fortuites ou d\u00e9lib\u00e9r\u00e9es, pertes, destruction et contre l\u2019acc\u00e8s de personnes non autoris\u00e9es. Toutefois, le DIPLOMAT ne peut garantir une s\u00e9curit\u00e9 parfaite lors des \u00e9changes de donn\u00e9es sur Internet : toute action entreprise de la part du Client est \u00e0 ses propres risques. Il appartient \u00e0 l\u2019utilisateur du site de prendre toutes les mesures appropri\u00e9es de fa\u00e7on \u00e0 prot\u00e9ger ses propres donn\u00e9es et\/ou logiciels de la contamination par d\u2019\u00e9ventuels virus circulant sur le r\u00e9seau Internet. Pilot d\u00e9cline toute responsabilit\u00e9 d\u2019un \u00e9ventuel dommage survenu pendant la consultation du site.<\/p>\n

ARTICLE 16 \u2013 DROIT APPLICABLE \u2013 R\u00c8GLEMENT DES LITIGES<\/strong> Les pr\u00e9sentes conditions g\u00e9n\u00e9rales et les contrats conclus dans leur cadre sont soumis \u00e0 la loi Allemande. En cas de litige ou de r\u00e9clamation, le Client s\u2019adressera en premier lieu \u00e0 DIPLOMAT pour obtenir une solution amiable.
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